Privacy Policy

Last Updated: October 2026

At SBHANDLOOM, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our collections, or purchase our handwoven sarees, scarves, and fabrics.

By using our website, you acknowledge that you have read this policy. Where consent is required, we will seek it in accordance with applicable law.

1. Information We Collect

To provide you with a convenient and reliable shopping experience, we may collect the following information:

• Personal Details: Your name and other information you provide when creating an account or placing an order.
• Contact Information: Your email address, phone number, billing address, and shipping address.
• Order Information: Details of products purchased, order history, payment status, and delivery preferences.
• Payment Information: Information necessary to process your payment. Card details and other sensitive payment credentials are generally handled by our payment service providers rather than stored directly by us.
• Website Usage Information: Information about how you browse and interact with our website, including device details, browser information, and pages visited.
• Feedback and Preferences: Information you voluntarily provide through reviews, surveys, customer support requests, or promotional subscriptions.

We collect only the information reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• To process, confirm, and deliver your orders.
• To communicate order updates, shipping information, and customer support responses.
• To manage payments, refunds, cancellations, and returns.
• To improve our products, website functionality, and overall shopping experience.
• To understand customer preferences and make our collections more relevant.
• To send promotional messages, new collection announcements, and special offers where permitted and, when required, with your consent.
• To detect suspicious activity, prevent fraud, and protect our website and customers.
• To comply with applicable legal, tax, accounting, and regulatory obligations.

We do not use your personal information for purposes that are incompatible with those described here without an appropriate legal basis or any required consent.

3. Protection of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to customer information is limited to authorised personnel and service providers who need it to perform their responsibilities. However, no online platform or electronic storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support its functionality and improve your browsing experience.

Cookies are small files stored on your device that help websites remember certain information about your visit.

We may use cookies to:

• Keep your shopping cart and session information available.
• Remember your preferences and improve website usability.
• Understand website traffic and visitor behaviour.
• Evaluate website performance and identify areas for improvement.
• Support relevant advertising and marketing activities, where applicable.

You can manage or disable cookies through your browser settings and, where provided, our cookie preference controls. Please note that disabling certain cookies may affect features such as shopping cart functionality or account access.

Where required by law, we will seek your consent before using non-essential cookies.

5. Sharing Your Information

SBHANDLOOM does not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment Providers: To process transactions securely.
• Delivery Partners: To ship orders and provide tracking information.
• Technology and Hosting Providers: To maintain our website, systems, and data security.
• Customer Support and Communication Services: To respond to enquiries and provide order updates.
• Professional Advisers and Authorities: Where necessary to meet legal obligations, protect our rights, or respond to lawful requests.

Such sharing will be limited to what is reasonably necessary for the relevant purpose and subject to applicable privacy requirements.

6. Promotional Communications

We may send you updates about new handloom collections, special offers, and other relevant information if you have subscribed to our communications or where otherwise permitted by law.

You can opt out of promotional emails at any time by using the unsubscribe option included in the message or contacting us directly.

Please note that you may still receive essential service communications, such as order confirmations, payment updates, and delivery notifications.

7. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, or other external services for your convenience.

These services may operate under their own privacy policies and practices. SBHANDLOOM does not control the privacy practices of independent third-party websites, and we encourage you to review their policies before sharing personal information with them.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, resolving disputes, maintaining required business records, and meeting legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

9. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally applicable.
• Withdraw consent for activities that rely on your consent.
• Opt out of promotional communications.
• Raise a concern or submit a privacy-related complaint.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website is intended for general shopping by adults. We do not knowingly collect personal information from children in circumstances where doing so is prohibited by applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements.

Any revised version will be published on this page along with an updated revision date. We encourage you to review this page periodically to stay informed about how your information is handled.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact us:

Business Name: SBHANDLOOM

Email: [Your official customer support email]

Phone/WhatsApp: 8541839943

We value your trust and are committed to handling your information responsibly while bringing you closer to the beauty of India’s handloom traditions.