Terms of Service

Last Updated: [Insert Date]

1. Introduction

Welcome to SBHANDLOOM. These Terms of Service govern your access to and use of our website, including browsing our collections, purchasing products, and accessing any services we provide.

Throughout these terms, the words “SBHANDLOOM,” “we,” “us,” and “our” refer to the owner and operator of this website. The words “you” and “your” refer to any individual who visits, browses, or uses our website.

By accessing or using our website, you agree to comply with these Terms of Service, our Privacy Policy, and other applicable policies published on the website. If you do not agree with these terms, please discontinue using the website.

2. Use of Our Website

Our website is intended to provide information about our handwoven sarees, scarves, fabrics, and related products, and to enable customers to purchase products online.

By using this website, you agree to:

• Provide accurate and complete information when placing an order or creating an account.
• Use the website only for lawful purposes.
• Avoid activities that may disrupt, damage, or interfere with the website or its security.
• Refrain from attempting unauthorised access to our systems, accounts, or data.
• Avoid using the website for fraudulent activities or submitting misleading information.

We reserve the right to restrict or suspend access where we reasonably believe that these terms have been violated, subject to applicable law.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, and other details displayed on our website are accurate and up to date.

However, slight variations in colour, texture, patterns, or appearance may occur due to photography, screen settings, and the traditional handloom processes used to create our products.

As many of our textiles reflect the nature of handcrafted production, minor differences between individual pieces may occur. Such variations can be characteristic of handmade craftsmanship.

All products are subject to availability. We reserve the right to update product details, correct errors, discontinue items, or change availability when necessary. Any such action will be handled in accordance with applicable law and will not override your statutory consumer rights.

4. Pricing and Payments

All product prices and applicable charges will be displayed on the website at the time of purchase. Any applicable shipping charges, taxes, or other fees will be communicated during checkout, as required.

By placing an order, you agree to provide valid billing and payment information. Orders are subject to successful payment authorisation, where applicable, and confirmation by SBHANDLOOM.

If a pricing or listing error is discovered, we will take appropriate steps to resolve it and communicate with affected customers as necessary. We will not disregard any rights or obligations arising under applicable law.

5. Orders, Shipping, and Delivery

After an order is placed, you may receive an order confirmation or other communication acknowledging its receipt. Such confirmation does not necessarily guarantee acceptance or dispatch of the order.

We aim to process and deliver orders within the estimated timelines stated on our website. However, delivery dates may vary due to location, courier availability, public holidays, weather, or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information. Any changes to an order or shipping address should be requested as soon as possible and may not be possible after dispatch.

Our Shipping and Delivery Policy provides additional information about delivery timelines, shipping charges, and order tracking.

6. Cancellation, Returns, and Refunds

Order cancellations, returns, exchanges, and refunds are governed by our separate Cancellation, Return, and Refund Policy published on the website.

Customers should review that policy before placing an order. Requests will be assessed according to the applicable terms and consumer-protection requirements.

Nothing in these Terms of Service limits any rights you may have under applicable law regarding defective, damaged, or incorrectly supplied products.

7. Intellectual Property

All original content available on the SBHANDLOOM website, including text, photographs, graphics, logos, designs, page layouts, and other materials, is owned by SBHANDLOOM or used with appropriate permission, unless otherwise stated.

You may browse the website and use its content for personal, non-commercial purposes. You must not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission from the relevant rights holder.

All third-party trademarks, brand names, and other intellectual property remain the property of their respective owners.

Unauthorised use of protected content may result in legal action where permitted by law.

8. Third-Party Links and Services

Our website may contain links to external websites or use third-party services, such as payment gateways and delivery tracking tools, to improve your shopping experience.

These services may be governed by their own terms and privacy policies. SBHANDLOOM does not control independent third-party websites and is not responsible for their content or policies, except where responsibility cannot lawfully be excluded.

The presence of an external link does not necessarily mean that SBHANDLOOM endorses the linked website or its services.

9. Limitation of Liability

We make reasonable efforts to maintain a reliable and secure website. However, we cannot guarantee that the website will always be available, uninterrupted, or free from technical errors.

To the extent permitted by applicable law, SBHANDLOOM shall not be liable for losses arising from temporary website interruptions, technical issues, or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer rights or remedies.

10. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using the website, you acknowledge that your information will be handled in accordance with that policy and applicable privacy laws. Where consent is required, it will be obtained as prescribed by law.

11. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our operations, website features, or applicable legal requirements.

Updated terms will be published on this page with a revised date. Your continued use of the website after an update will be subject to the revised terms to the extent permitted by applicable law.

We encourage you to review this page periodically.

12. Governing Law and Disputes

These Terms of Service are governed by the laws of India, subject to applicable legal requirements.

Any disputes relating to the use of our website or purchases made through it will be addressed in accordance with applicable Indian law. Nothing in this section prevents consumers from exercising any rights or remedies available to them under applicable law.

13. Contact Information

If you have any questions about these Terms of Service, please contact us using the details below.

Business Name: SBHANDLOOM

Email: contact@sbhandloom.com

Phone/WhatsApp: 8541839943 

Thank you for visiting SBHANDLOOM and supporting the artistry and heritage of Indian handloom.