REFUND & CANCELLATION

Cancellation, Return & Refund Policy

At SBHANDLOOM, we value your trust and want you to have a pleasant shopping experience. We take pride in offering quality handloom products while celebrating India’s rich textile heritage and the skilled artisans behind every creation. Please read our cancellation, return, and refund terms carefully before placing your order.

CANCELLATION POLICY

  • Order Cancellation: If you wish to cancel or modify your order, please contact us within 1–2 hours of placing your order through our customer support email.
  • Before Dispatch: If your cancellation request is approved before the order is handed over to our courier partner, the full amount paid will be refunded.
  • After Dispatch: Once an order has been dispatched or the shipping process has reached a stage where cancellation is no longer possible, the order cannot be cancelled.
  • Delivery Delays: Delays caused by courier companies or postal services do not automatically qualify an order for cancellation after dispatch.

REFUND POLICY

We aim to make the refund process simple and convenient for eligible orders.

  1. Store Credit: Where applicable, customers may choose store credit equal to the approved refund amount, along with an additional ₹150 credit. Store credit will be valid for one year from the date of issue and will be credited within one working day of refund approval.
  2. Original Payment Method: Eligible refunds may be issued to the original payment method. We aim to initiate the refund within two working days of approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Cash on Delivery (COD): COD-related charges, where applicable, are non-refundable. Refunds for COD orders may be issued as store credit valid for one year, subject to the applicable terms and legal requirements.

RETURN POLICY

If your purchase does not meet your expectations, you may request a return subject to the following conditions.

  1. Return Request: Please contact our customer support team within 48 hours of delivery. Include your order ID and the reason for requesting a return.
  2. Product Condition: Returned products must be unused, unworn, unwashed, undamaged, and in their original condition, with tags and packaging intact wherever applicable.
  3. Return Approval: Our team will review your request and provide return instructions. Please obtain approval before sending the product back to us.
  4. Return Shipping: For approved returns, customers are generally responsible for return shipping charges unless otherwise agreed or required by applicable law. Please share the shipment tracking details with our team.
  5. Refund Processing: Once the returned product has been received and inspected, any eligible refund will be processed according to our refund policy. Depending on the applicable terms, the refund may be issued to the original payment method or as store credit.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery. Share your order ID along with clear photographs of the product and its packaging. An unboxing video can also help us assess the issue.

After reviewing your complaint, we will work towards an appropriate resolution. Where a replacement is approved, we aim to arrange it within 10 working days, subject to availability.

NON-RETURNABLE ITEMS

The following items are generally not eligible for return or exchange, except where required by applicable law or in cases involving defective, damaged, or incorrectly supplied products:

  • Custom-made or personalised orders.
  • International orders, subject to applicable terms.
  • Products with fall and pico finishing or other customised services.
  • Unstitched fabrics cut or prepared according to specific customer requirements.

We encourage customers to review product descriptions and customisation details carefully before placing an order.

CONTACT US

For questions regarding cancellations, returns, or refunds, please contact our customer support team.

Email: [Your customer support email]

Phone/WhatsApp: [Your contact number]

Please mention your order ID in all communications so that we can assist you efficiently.

Thank you for choosing us and supporting India’s timeless handloom traditions. We appreciate your trust and look forward to bringing the beauty of handcrafted textiles to your doorstep.

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